Terms & Conditions

Returns & Exchanges

  1. Please note that all purchased items from Kaifiyyah are strictly non-refundable.
  2. Returns are accepted within seven (7) days of purchase for exchange for in-stock items only on kaifiyyah.com. Items can be exchanged to another of similar value depending on it’s availability. Requested items of higher value will require cash top-ups.
  3. Only items that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.
  4. Sale and markdown items are non-returnable and non-exchangeable.
  5. Kaifiyyah reserves the right not to allow the return or exchanges of the items although the condition above is met.
  6. If you are unsure of the eligibility of the returns/exchanges of your product, please contact us at salamsiti@kaifiyyah.com.

Delivery in Singapore

  1. All purchased items will be delivered to customers’ doorstep via courier.
  2. Kaifiyyah aims at delivering your order within 1 – 3 working days, delivery times may vary at our discretion.
  3. Requesting for a specific day/time delivery slot requests will incur additional charges chargeable to customers.
  4. For International orders, please contact us at salamsiti@kaifiyyah.com