ORDER PROCESSING

All orders are processed once payment has been successfully received.

Orders are typically packed and dispatched within 2–3 working days, excluding weekends and public holidays.

During launches, promotions and peak periods, processing may take slightly longer due to higher order volumes. We appreciate your patience while our team prepares your pieces with care.

LOCAL DELIVERY — SINGAPORE

For deliveries within Singapore, your order will be sent via our appointed delivery partner.

Please ensure that your delivery address and contact number are accurate at checkout. Kaifiyyah will not be responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided by the customer.

INTERNATIONAL DELIVERY

We welcome orders from selected international destinations.

International delivery times and shipping fees vary depending on the destination. Any applicable customs duties, taxes or import charges imposed by the destination country are the responsibility of the customer.

Please note that international delivery timelines may be affected by customs clearance and other circumstances beyond our control.

DELIVERY DELAYS

While we work closely with our delivery partners to ensure timely delivery, delays may occasionally occur due to high order volumes, public holidays, weather, customs clearance or circumstances beyond our control.

If your parcel appears to be delayed, please contact us with your order number and we will assist you in checking its delivery status.

IMPORTANT

Please check your parcel upon receiving it. If your order arrives damaged or you believe an item is missing, contact us within 7 days of delivery with your order number and clear photographs of the parcel and item received.

We will review the matter and assist you accordingly.

For any delivery enquiries, please contact us at customerservice@kaifiyyah.com or +65 9128 1913.